Frequently Asked Questions

Shipping costs start from $11.99 and vary depending on the size and type of product — some of our items are bulky so freight is calculated accordingly. The easiest way to see your exact shipping cost is to add your item to cart and enter your address at checkout.

Orders placed before 2pm on weekdays are dispatched the same day. Orders placed over the weekend or after 2pm Friday will be dispatched the next business day.

Estimated delivery timeframes from dispatch:

• Auckland: 0–2 business days
• Upper North Island: 1–3 business days
• Central North Island: 1–2 business days
• Lower North Island: 1–3 business days
• Upper South Island: 2–3 business days
• Lower South Island: 2–4 business days

Rural/RD addresses add an extra 1–4 days. Electric products with lithium batteries may also take an extra 1–4 days. If you have any questions, contact us.

Yes. Once your order has been picked up by Aramex, you'll receive an email with your tracking link. You can also track your order anytime on our Track Your Order page. If you haven't received a tracking email within 48 hours of ordering, check your spam folder first, then get in touch.

Yes — click and collect is available at our warehouse at 10 Manu Tapu Drive, Auckland Airport (APL GROUP warehouse). Collection hours are Monday to Friday, 9am–5pm. You'll receive an email notification when your order is ready — this is usually within 3–4 hours of placing it. Any questions, contact us.

Not necessarily. Our warehouse often packs smaller items inside scooter boxes, so always open the box and check inside first. If you ordered two larger items, check the courier label on the box you received — it will show "1 of 2" or "2 of 2" so you'll know straight away whether a second package is on its way. If it is, give it another day or two and get in touch if it still hasn't arrived and we'll chase it up with the courier.

Check with anyone else at your address first, and look around your property. If it's genuinely missing, contact us with your order number and we'll lodge an enquiry with Aramex on your behalf and get back to you the same day.

If you need to cancel, please contact us immediately. If your order hasn't been dispatched yet we'll do our best to catch it. If it's already on its way, it will need to follow our change of mind returns process — see our Returns Policy for details.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. We also accept Afterpay — buy now and split your purchase into four interest-free payments. If you're having trouble with an Afterpay payment, get in touch and we'll help sort it.

Yes — Mozzi Gift Vouchers are available online and can be used on any product in store.

We accept change of mind returns within 14 days of delivery, provided the item is:

• Unused and unassembled
• In its original, undamaged packaging
• In 100% as-new, saleable condition

Return shipping is at the customer's cost, and original outbound freight is non-refundable. To start a return, contact us with your order number. For full details see our Returns Policy.

Yes — for purchases made between 1 November and 24 December, the change of mind return period is extended by an additional 30 days after Christmas Day.

Get in touch with a photo of the damage or wrong item, plus a photo of the full product. Once we've seen the photos, we'll sort it out quickly — we cover return shipping costs for anything that's our fault.

Once processed, refunds go back to your original payment method within 5 business days. We'll confirm by email when it's been processed. If you'd prefer a store credit, this will be issued as a Mozzi Gift Card. If you have any questions, contact us.

No — all returns must come via post or courier. Please contact us before sending anything back so we can guide you through the correct process.

Warranty periods vary by brand:

• MADD GEAR products — 2 years
• EVOCA products — 1 year
• Razor products — 1 year

If you're outside the stated warranty period and believe your product has failed prematurely, contact us — consumer guarantee laws may still apply.

Our warranty covers manufacturing defects. It does not cover:

• Misuse
• Modifications
• Incorrect installation
• Normal wear and tear

Consumable parts such as grips, bearings, and grip tape are not covered once used, unless they were received in a defective state and reported to us prior to use.

All warranty claims are assessed on a case-by-case basis. If you're outside the stated warranty period and believe your product has failed prematurely, contact us — consumer guarantee laws may still apply.

Get in touch with a photo or short video of the issue plus a photo of the full product. We'll work through it with you. Most common issues (headset rattle, loose clamp, worn grips) are quick fixes we can walk you through — we'll send a replacement part if needed, and a full refund is always the last resort. You can also check our scooter help pages for guides and videos.

Electric issues need a bit of diagnosis before we can help properly. Contact us and include: a description of the problem, how the product has been charged, what the charger light does, and a short video showing the throttle response and any sounds. A clicking sound when you press the throttle usually means the battery needs attention. Don't worry — we'll work through it with you step by step.

No. The E30 always has 2 cables unplugged inside, and the E40 always has 1. This is completely normal and not a fault. If you have any other concerns, get in touch.

For most warranty claims, no. We'll send a replacement part or process a refund without requiring a return of the item. We'll let you know if we need it back. Contact us to get the process started.

The best fit depends on three things: how tall your rider is, how old they are, and what kind of riding they'll do (street, skate park, or tricks). Age alone isn't enough — kids vary a lot in height. Check out our Scooter Buyers Guide or get in touch with those three details and we'll point you to the right one.

Handlebars should sit between the rider's waist and belly button when standing normally. Never up near the face. If you're unsure about sizing, contact us and we'll help.

Once a rider starts getting serious about skate parks and tricks, it's time to move up from a beginner model. Our Scooter Buyers Guide walks through the beginner, intermediate, and advanced options to help you find the right fit — or get in touch with their height, age, and riding style and we'll point you straight to the right one.

Replacement and electric parts are available on the Mozzi website, organised by product model. If you can't find what you're looking for, contact us with your product name and the part you need.

We stock a wide range across MADD GEAR scooters (beginner through to advanced and pro), electric rides (EVOCA balance bikes, EVOCA Kart, Razor electric scooters and motorbikes, electric carts), drift trikes, helmets and protection, skateboards, balance bikes, and outdoor sports gear. We also carry a full range of spare parts for scooters, electric rides, and drift trikes. Get in touch if you want a recommendation.

At least 12 hours before the first ride.

8 hours for Razor products. 6 hours for EVOCA and MADD GEAR electric products.

No. Continue charging to the full recommended time even if the light goes green early. The charger light isn't always a reliable indicator of full charge. If you're having other charging issues, contact us.

Always turn the power switch OFF while charging.

Contact us with a link to the product and the competitor price and we'll take a look.

Yes — get in touch with your school name and what you're looking for and we'll send through our options. You can also visit our Corporate / Bulk / School Orders page for more information.

Get in touch via our contact page or email us directly. We work with retailers across New Zealand.